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At The Doggie Concierge, we don’t employ “dog walkers.” We provide Concierges—dedicated professionals whose sole purpose is to deliver an effortless, luxury experience for both you and your dog.

Our team of highly trained walkers and trainers is committed to anticipating needs and exceeding expectations, ensuring peace of mind and white-glove care at every visit.

From the smallest details to the most specialized requests, nothing is overlooked:

• Special meal preparation? Consider it crafted.

• Bottled water only? Naturally.

• Paws wiped with baby wipes? Already handled.

• Shades opened for natural light? Done with a smile.

• Insulin injections? Administered with skill and care.

No matter the request, your home and your dog are treated with the discretion, professionalism, and refinement you would expect from a true concierge service.

The Doggie Concierge is a professional dog-walking service built on consistency, trust, and personalized care. We are not a gig-based app, and we don’t compete with sitters, daycares, or kennels. Instead, we provide reliable, structured visits that give dogs the daily relief, attention, and healthy movement they need.

To avoid confusion, here are a few important clarifications:

• We are not a doggie daycare or a boarding kennel.

• Our employees do not provide in-home overnight care and cannot host dogs in their personal homes—and we do not permit our staff to offer these services privately on the side.

• We focus on dog-walking and training support—we do not offer extended “sitting” visits.

• We do not provide transportation (“pet taxi”) to outside daycares, boarding facilities, or appointments.

• We do not operate as an “on-demand” service. All walks are scheduled in advance, and availability is structured to prioritize consistency for our long-term families.

By setting these boundaries, we’re able to stay specialized in what we do best—reliable, structured daily walks delivered by trained, professional staff you can trust.

The Doggie Concierge is not a pet sitting company. Unlike pet sitting, which typically provides temporary morning, midday, and evening visits while families travel, we specialize in consistent, professional dog walking built around routine and reliability.

For liability reasons, we do not provide dog walks when a separate pet sitter is also being used. If a dog were to become sick, injured, or hurt while in the sitter’s care, our team could be held responsible simply for being involved during the same timeframe. To protect both your family and our company, services must remain exclusive to The Doggie Concierge while we are actively caring for your dog.

By booking services with The Doggie Concierge, the client acknowledges and agrees to the following terms:

General Limitation of Liability
The Doggie Concierge, its owners, employees, contractors, and representatives shall not be held liable for any accident, illness, injury, escape, property damage, or other incident involving the client’s pet(s) or property, except in cases of gross negligence or willful misconduct on the part of The Doggie Concierge.

Client Responsibility for Property Conditions
The client is responsible for maintaining reasonably safe conditions on their property during all scheduled services. This includes, but is not limited to, clearing snow and ice from driveways, sidewalks, and entryways; securing hazardous items or debris in yards; maintaining safe indoor conditions; and ensuring other animals on the property do not pose a risk to staff. The Doggie Concierge shall not be held liable for any accident, injury, or incident arising from unsafe or unmaintained property conditions. The client accepts full responsibility for any injury sustained by staff as a result of such hazards.

Liability for Aggressive Behavior
The client acknowledges and agrees that they are solely responsible for the behavior of their dog(s). In the event that a dog owned, harbored, or otherwise under the client’s control engages in aggressive conduct—including but not limited to biting, lunging, scratching, or other purposeful acts of aggression—resulting in injury to any employee, contractor, agent, or representative of The Doggie Concierge, the client shall assume full financial responsibility for all resulting damages.

Such damages include, but are not limited to:

• Medical Expenses: All costs associated with medical care, hospitalization, rehabilitation, therapy, and prescriptions.

• Lost Wages: Compensation for any time the injured employee is unable to work.

• Legal & Administrative Costs: Reasonable attorney’s fees, court costs, and administrative expenses.

• Other Damages: Any additional direct or consequential damages arising from the incident.

This responsibility applies regardless of the client’s prior knowledge of the dog’s temperament and is in addition to any liability imposed by state or local law.

Acknowledgment of Risk
The client understands that the care and handling of animals inherently carries some level of risk. By scheduling and confirming services, the client affirms that they have read, understood, and accepted this

Liability & Indemnification section in full, and agree to hold The Doggie Concierge harmless except in cases of gross negligence or willful misconduct.

The Meet & Greet is designed to help you decide if The Doggie Concierge is the right fit for you and your dog’s needs. In a 30–45 minute session, we’ll cover:

• Our company background and philosophy

• Operational procedures and scheduling

• Services, rules, and guidelines

• How to use our smartphone app and website for booking and communication

There is a one-time fee of $32 for this meeting.

To keep scheduling consistent and fair, all clients are required to book services one service week at a time.

• The service week runs Monday through Saturday.

• All appointment requests must be submitted by Friday at midnight (48 hours before the start of the week).

Core Clients (Weekly Clients)

Core Clients receive priority scheduling, reduced fees, and premium availability (including evenings after 4 pm and Saturdays).

• Late Booking (after Friday midnight): $10 convenience fee applies.

• Sunday or Later Requests for Same Week: $6 surcharge per appointment.

• Same-Day Requests (after 6 pm the night before or on the same day): $15 fee.

• Saturday Appointments: Available if booked before Friday midnight.

Flex Clients (Occasional Clients)

Flex Clients have restricted access and higher surcharges since staffing is built around Core families first.

• No access to appointments after 4 pm.

• Late Booking (after Friday midnight): $10 convenience fee applies.

• Requests submitted after Sunday for the current week: Not permitted.

• Same-Day Requests (after 6 pm the night before or on the same day): $15 fee.

• Saturday Appointments: Available with a $12 surcharge per appointment if booked before Friday midnight.

Like all professional service providers, we cannot guarantee exact appointment times or fixed one-hour windows. Instead, our availability is divided into two- to three-hour service blocks that align with the needs of most families.

When booking, you may note a preference for the front half or back half of a block. We will do our best to accommodate these requests, but please understand that exact timing cannot be guaranteed.

Our Daily Service Windows:

• Morning — 9:00 am to 10:29 am

• Lunch — 10:30 am to 1:59 pm

• Afternoon — 2:00 pm to 3:59 pm

• Dinner — 4:00 pm to 5:59 pm

• Evening — 6:00 pm to 9:00 pm

• A valid PayPal account or major credit/debit card must be kept on file in our Scout system in order to book services.

• Weekly Billing: Card payments are processed each Friday for all appointments completed during that service week.

• Saturday Appointments: Please note that Saturday services incur additional processing, which may result in two separate charges appearing on your statement.

• Refunds: We do not issue refunds. All credits are applied to your account for use toward future services.

We recognize that electronic payment systems have created a new tipping culture. While our app gives you the option to leave a tip for your walker at the end of a service, please know that our staff is well compensated, and tipping is never expected.

If you choose to leave a tip, we ask that it be for exceptional service or at your discretion—never out of guilt or obligation.

To ensure your walker receives the tip, it must be attached to the specific appointment. Please note: if you submit a single tip at the end of the week, our software will only allocate it to the last walker who serviced your account. Unfortunately, tips cannot be split across multiple walkers.

• We maintain a strict 24-hour cancellation policy. Any appointment canceled less than 24 hours before the scheduled time will be charged at the full service rate.

• Employee schedules are finalized on Sunday mornings. Cancellations made on Sunday for Monday appointments fall under the 24-hour policy.

• Once an appointment is approved, it cannot be modified. If you choose to shorten (downgrade) the duration, you are still responsible for the originally booked service time.

• Exceptions: The only waiver of cancellation fees applies to hazardous weather conditions that make it unsafe for our staff to travel.

• Educators: We do not charge cancellation fees for our Educators when school closures occur due to weather or other school-related cancellations.

Not the Cheapest. By Choice.

At The Doggie Concierge, our focus is on building lasting relationships with families who value professionalism, consistency, and trust. If you’re simply calling to compare rates, we’re probably not the best fit.

Our clients choose us not because we are the cheapest, but because we deliver the highest standard of care, discretion, and peace of mind—something you can’t measure by price alone.

Why Our Rates Are Premium

We are not a budget dog-walking company—and that’s by design. Our rates reflect the level of professionalism, training, and accountability we bring to every client relationship. Unlike gig-based apps or casual pet sitters, we employ W-2 staff who are vetted, insured, bonded, trained in Pet CPR & First Aid, and supported in real-time by our management team. This structure ensures consistency, reliability, and discretion at a standard unmatched by budget competitors.

We also operate under a tiered model to honor loyalty and consistency:

• Core Clients are families who book recurring, weekly services. They receive preferred rates, priority scheduling, and access to evenings and Saturdays.

• Flex Clients are those who book on a more occasional basis. While still receiving the same professional care, Flex appointments are billed at a higher rate to reflect the additional staffing and scheduling demands of non-recurring care.

This model allows us to continue offering the boutique-level service our discerning families expect, while ensuring fairness, consistency, and sustainability across all client relationships.

After-Hours (Weekdays after 4:00 PM)

• Core Clients: +$6

• Flex Clients: +$10

After-Hours (Weekdays after 6:00 PM)

• Core Clients: +$8

• Flex Clients: Service Not Available

Saturdays

• Core Clients: +$10

• Flex Clients: +$12

Major Holidays

• Core Clients: +$40

• Flex Clients: +$50

Emergency Service (Requests made with less than 3 hours’ notice)

• Core Clients: +$40

• Flex Clients: +$50

Parking Fees

• Core Clients: Parking cost +7%

• Flex Clients: Parking cost +7%

• Start & End: Appointments begin when the door opens and conclude when it closes. The walk duration is calculated by deducting approximately 2–4 minutes for the leash-up and unleash routine.

• Adjustments: The Doggie Concierge reserves the right to adjust appointments as needed to accommodate scheduling demands. This may include a walk reduced by up to 10 minutes, or the substitution of a 10-minute potty break at a flat rate of $20.

• Once appointments are approved after the Friday midnight service week deadline, clients may not modify appointment durations.

• We encourage clients to review weather forecasts prior to booking, as appointments are scheduled in advance.

• Please note: we are unable to discount the full service rate if a walk must be shortened or completed indoors due to weather or other conditions.

• It is the client’s responsibility to complete the Customer Notes section in the Scout App for each appointment. All requests and instructions—such as feeding, medication, or “no treats”—must be entered here.

• The Doggie Concierge is not responsible for any missed requests or needs that are not explicitly documented in the Customer Notes section.

• To ensure accuracy and accountability, please do not text, email, or call with appointment-specific updates. The Scout App is the exclusive and most reliable channel for communicating instructions so that our team can deliver your dog’s care exactly as requested.

Each three-session training course allows for one rescheduled session. Clients who cancel more than once will forfeit the additional session and no make-up will be provided.

• For efficiency and security, we do not keep client keys on file. Instead, we strongly prefer garage codes, electronic key codes, realtor-style lockboxes, or hide-a-key options.

• Clients using electronic entry should also provide a secondary no-tech backup method (such as a lockbox or hidden key) to ensure access in the event of power outages, dead batteries, or extreme weather.

• Please note: if employees are required to check out keys or building fobs, a surcharge may be applied. Key pick-up and return can add 10–20 minutes to an appointment, and we maintain tightly scheduled routes to ensure consistency for all clients.

For the safety of your dog and our staff, all equipment must meet The Doggie Concierge’s safety and custody control standards.

• Slip Leads: If your equipment does not meet our requirements, we will use company-issued slip leads for all walks. Slip leads are widely recognized by trainers, veterinarians, and groomers as safe, ethical, and humane. When used correctly, they are fail-proof against equipment malfunction or escape. Our employees receive hands-on training to ensure they are used properly and in line with our fear-free, force-free, pain-free, positive reinforcement (R+) philosophy.

• Powerharnesses: In cases where a dog has medical concerns (e.g., pressure on the neck is not advised due to age, injury, or pulling force), we will instead use company-issued Julius-K9 IDC Powerharnesses. These harnesses are left at the client’s residence for exclusive use on that account. Every employee is trained in their correct application, including sizing, fit, and behavior troubleshooting during walks.

• Client Responsibility: Clients are financially responsible for replacing any company-issued harnesses or patches if lost or damaged.

Our priority is to maintain the highest standards of safety, professionalism, and humane care on every walk.

Hot Weather Policy  

To ensure the safety and comfort of every dog in our care, we follow the “Feels Like” temperature on the Weather Channel app:

• Large Breeds: If the “Feels Like” temperature is 80°F or higher, outdoor time will be limited to 5–15 minutes, with the remainder of the appointment completed indoors.

• Small/Medium Breeds: If the “Feels Like” temperature is 85°F or higher, outdoor time will be limited in the same way.

• Special Considerations: Puppies under six months, seniors, overweight dogs, brachycephalic breeds, and black-coated dogs may have outdoor time limited at 75–80°F, assessed on a case-by-case basis.

Cold Weather Policy

For your dog’s safety and comfort, we follow the “Feels Like” temperature on the Weather Channel app:

• Large Breeds: If the “Feels Like” temperature is 15°F or below, outdoor time will be limited to 5–15 minutes, with the remainder of the appointment completed indoors.

• Small/Medium Breeds: If the “Feels Like” temperature is 25°F or below, the same limitation applies.

• Special Considerations: Puppies under six months, seniors, single-coat breeds, and dogs exposed to wet or slushy conditions may have outdoor time limited at 20–30°F, assessed on a case-by-case basis.

• Exceptions: Cold-weather breeds may be given additional outdoor time when appropriate.

Our goal is always to balance safety, comfort, and enrichment, no matter the season.

For the health and safety of our employees, The Doggie Concierge reserves the right to cancel, convert, or downgrade any appointment in the event of inclement weather or hazardous conditions. This may include, but is not limited to:

• Dangerous wind or electrical storms

• Flooding or heavy snow with poor visibility

• Icy or unplowed roadways

• Icy or unplowed sidewalks

• Any circumstance that poses a significant safety risk to our staff

We strongly encourage all clients to have a neighbor, family member, or emergency contact nearby who can check on your dog in the rare event that we are unable to safely complete an appointment.

• If we are unable to gain access to your residence through no fault of our own—including faulty locks, malfunctioning lockboxes or garage door openers, blocked driveways, contractors, or similar circumstances—the client remains responsible for the full appointment rate.

• Our team will make every reasonable attempt to contact you for alternative access; however, due to scheduling demands, same-day rescheduling may not always be possible.

• If inclement weather prevents an appointment from being completed indoors while someone is present in the home, the client will still be charged the full service rate.

For the safety of our staff, clients, and the public, The Doggie Concierge reserves the right to refuse service to any animal displaying aggressive behavior.

Aggression is defined broadly to include both threat displays and actions—ranging from subtle signals such as lip lifts to more overt behaviors such as growling, snapping, lunging, or biting. Regardless of intent, these behaviors are considered unsafe and cannot be accommodated within our services

For the safety of our staff and your dog, please note that dogs with significant on-leash behavior or reactivity issues may not be suitable for regular walking services. In these cases, maintaining safe control on walks can become difficult, even for our skilled team.

If concerns arise, our staff Dog Trainer will conduct an assessment and provide professional recommendations. Depending on the severity of the behavior, you may be asked to pursue additional training or behavior modification in order to continue service with The Doggie Concierge.

For the safety, comfort, and well-being of every dog in our care, The Doggie Concierge maintains a strict equipment policy.

• Not Permitted: Our staff cannot and will not use electronic collars, prong collars, choke chains, muzzles, or retractable leashes during services. If your dog requires any of these tools, we are unable to provide service.

• Approved Equipment: We require the use of equipment that is humane, field-tested, and escape-resistant. Clients are asked to provide one of the following for all walking services:

  • Martingale Collar

  • Cinch Harness

  • Julius K9 Powerharness–style Harness

  • Two Hounds Freedom No-Pull Harness

  • Head Halter

• Company-Issued Gear: All walkers are equipped with 6-foot clip leashes and slip leads to ensure security and consistency during walks.

• Not Approved: We do not use Easy Walk Harnesses or Gentle Leaders, as they do not meet our failsafe standards.

Our commitment is to prioritize humane methods, professional standards, and reliable safety measures for every dog we serve.